Terms & Conditions of Travel
Effective Date: 27 July 2026
Welcome to Mona Taxis. By booking a journey with us, you agree to the following Terms & Conditions.
1. Booking
* Bookings may be made by telephone, website, mobile application or any other approved booking method.
* A booking is confirmed once accepted by Mona Taxis.
* We reserve the right to refuse any booking at our discretion.
2. Fares & Payment
* All fares quoted are based on the journey details provided at the time of booking.
* Additional charges may apply for:
* Waiting time
* Route changes requested by the passenger
* Additional pick-up or drop-off locations
* Parking or airport charges where applicable
* Payment may be made by cash, debit card, credit card or other approved payment methods.
3. Waiting Time
* Standard bookings include up to 5 minutes free waiting time.
* After the free waiting period, waiting charges may apply.
* Airport collections include reasonable waiting time after the flight lands, subject to flight monitoring.
4. Airport Transfers
* Customers must provide the correct flight number when booking.
* Mona Taxis monitors flight arrivals where flight details have been provided.
* Customers are responsible for ensuring sufficient travel time to reach the airport.
* Mona Taxis cannot accept responsibility for missed flights caused by traffic, road closures, weather conditions or circumstances beyond our reasonable control.
5. Cancellations
* Bookings may be cancelled before a driver has been dispatched without charge.
* Cancellation fees may apply where a driver has already been assigned or is en route.
* Failure to attend the agreed pickup location may be treated as a no-show and the full fare may be charged.
6. Passenger Responsibilities
Passengers must:
* Wear seat belts where required by law.
* Treat drivers with courtesy and respect.
* Not smoke or vape inside the vehicle.
* Avoid behaviour that may endanger the driver or other passengers.
* Ensure children travel in accordance with UK law regarding child restraints where applicable.
7. Damage & Cleaning Charges
Passengers are responsible for any damage caused to the vehicle.
Where excessive cleaning is required due to spills, sickness or other contamination, Mona Taxis reserves the right to charge a reasonable cleaning fee.
8. Luggage
Passengers are responsible for ensuring all luggage belongs to them and is suitable for transport.
Whilst reasonable care will be taken, Mona Taxis cannot accept liability for loss or damage to luggage unless caused by our negligence.
9. Lost Property
Any property found in our vehicles will be retained where possible.
Reasonable administration or delivery charges may apply for returning lost property.
10. Safety
Drivers may refuse travel or terminate a journey where a passenger:
* behaves aggressively;
* threatens the driver;
* is abusive;
* is likely to damage the vehicle; or
* places the safety of others at risk.
In these circumstances, no refund will normally be due.
11. Delays
Whilst every effort is made to arrive on time, Mona Taxis cannot guarantee arrival times due to traffic, road works, accidents, weather or other events beyond our control.
12. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable UK data protection laws.
13. Complaints
If you are dissatisfied with our service, please contact us:
Email: info@monataxis.co.uk
Telephone: 01244 728205
We aim to respond to complaints as quickly as possible.
14. Changes to these Terms
Mona Taxis reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website.
⸻ Governing Law
These Terms & Conditions are governed by the laws of England and Wales.