Privacy Policy
Effective Date: 27 July 2026
1. Introduction
Mona Taxis (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use:
* The Mona Taxis website (www.monataxis.co.uk)
* The Mona Taxis passenger mobile application
* The Mona Taxis driver mobile application
* Our telephone booking service
* Any services provided by Mona Taxis
By using our services, you agree to this Privacy Policy.
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2. Data Controller
Mona Taxis
Website: www.monataxis.co.uk
Email: info@monataxis.co.uk
Telephone: 01244 728205
WhatsApp: 07737 244549
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3. Information We Collect
We may collect the following information.
Passenger Information
* Full name
* Telephone number
* Email address
* Home address
* Pickup address
* Destination address
* Favourite locations
* Journey history
* Booking preferences
* Payment information (processed securely through third-party payment providers)
* Device information
* IP address
* App version
* Operating system
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Driver Information
Where applicable, we may collect:
* Driver name
* Contact details
* Driver licence information
* Private hire licence details
* Vehicle registration
* Vehicle details
* Insurance information
* Driver location during active jobs
* Earnings and completed journey information
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Automatically Collected Information
When using our website or apps we may collect:
* GPS location (with permission)
* Device identifiers
* Crash reports
* App usage statistics
* Browser information
* Cookies
* Diagnostic information
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4. How We Use Your Information
We use personal information to:
* Process bookings
* Allocate drivers
* Provide taxi services
* Contact passengers regarding bookings
* Send booking confirmations
* Provide estimated arrival times
* Improve our services
* Prevent fraud
* Comply with legal obligations
* Respond to customer enquiries
* Handle complaints
* Process refunds where applicable
* Improve app performance and security
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5. GPS and Location Services
Our apps may request access to your location to:
* Detect your pickup location
* Provide accurate driver tracking
* Display nearby available vehicles
* Calculate fares
* Improve route planning
Location services can be disabled through your device settings; however, some features may not function correctly.
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6. Calls and Messaging
To provide our services we may use secure telecommunications providers, including Twilio or similar providers, to facilitate:
* Booking confirmations
* Driver notifications
* Passenger notifications
* Verification messages (OTP)
* Anonymous communication between passengers and drivers where available
These providers process information only for delivering communication services.
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7. Payment Information
Payments may be processed through secure third-party payment providers.
Mona Taxis does not store complete debit or credit card details on its own systems.
Payment providers comply with PCI DSS security standards.
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8. Sharing Your Information
We only share personal information where necessary.
This may include:
* Drivers completing your booking
* Payment providers
* Cloud hosting providers
* SMS and communication providers
* Mapping and navigation providers
* Government authorities where legally required
* Law enforcement agencies where legally required
We never sell your personal information.
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9. Data Security
We implement appropriate technical and organisational measures including:
* Encryption where appropriate
* Secure cloud hosting
* Password protection
* Restricted staff access
* Secure backups
* Firewalls
* Access logging
* Regular software updates
No online system can be guaranteed to be completely secure, but we take reasonable steps to protect your information.
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10. Data Retention
We keep information only as long as necessary.
Typical retention periods include:
Customer booking records:
Up to 7 years where required for legal or accounting purposes.
Driver records:
As required by licensing and legal obligations.
Payment records:
In accordance with financial regulations.
Support enquiries:
As reasonably necessary to resolve issues.
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11. Cookies
Our website uses cookies to:
* Improve website performance
* Remember user preferences
* Analyse website traffic
* Improve customer experience
Users may disable cookies through browser settings.
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12. Your Rights
Under UK GDPR you have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your information
* Restrict processing
* Object to processing
* Request data portability
* Withdraw consent where processing relies on consent
* Lodge a complaint with the Information Commissioner’s Office (ICO)
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13. Children’s Privacy
Our services are not intended for children under 16 years of age unless bookings are made by a parent, guardian or authorised organisation.
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14. Third-Party Services
Our services may use third-party providers including:
* Google Maps
* Apple Maps
* Twilio
* Payment processors
* Cloud hosting providers
* Push notification providers
* Analytics providers
Each provider maintains its own privacy policy.
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15. International Data Transfers
Some service providers may process information outside the United Kingdom.
Where this occurs, Mona Taxis ensures appropriate safeguards are in place in accordance with UK GDPR.
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16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website and mobile applications with a revised effective date.
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17. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Mona Taxis
Website: www.monataxis.co.uk
Email: info@monataxis.co.uk
Telephone: 01244 728205
WhatsApp: 07737 244549
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18. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk